Hart Factory Sale Terms and Conditions
These Terms and Conditions apply to the Hart Factory Sale conducted by Hendler & Hart (Pty) Ltd. By entering the sale venue or completing a purchase, customers agree to these Terms and Conditions.
Factory Shop Sale Terms & Conditions:
Please read these terms carefully before purchasing. Factory Sale goods may have scratches, dents, cosmetic marks, damaged or missing packaging, or may be discontinued, shop-soiled, overstocked or factory seconds. The Factory Sale range does not carry a separate or additional Hendler & Hart (Pty) Ltd voluntary warranty. This does not remove any rights or remedies that cannot lawfully be excluded under South African law.
1. Sale details
Sale date: Saturday, 31 October 2026.
Trading hours: 09:00 to 14:00.
Venue: Brakpan Rd, Boksburg East Industrial, Boksburg.
Payment method: Card payments only. No cash will be accepted.
Collection: All purchases must be collected and removed from the venue immediately after payment on the sale day.
2. Promoter and application
The Factory Sale is conducted by Hendler & Hart (Pty) Ltd. These Terms and Conditions apply to all customers, purchases, products, promotional offers and free gifts connected with the Factory Sale.
The sale is open to members of the public, subject to venue capacity, stock availability, safety requirements and compliance with these Terms and Conditions.
3. Sale period access and conduct
The Factory Sale will operate only during the date and trading hours stated above. Hendler & Hart (Pty) Ltd may delay opening, temporarily suspend entry, limit the number of customers inside the venue or close the sale early where reasonably necessary for safety, security, operational or stock-control reasons.
Customers must follow lawful instructions from Hendler & Hart (Pty) Ltd staff and security personnel. Abusive, threatening, fraudulent or unsafe conduct may result in refusal of entry or removal from the premises.
4. Stock availability and purchase limits
All products are offered while stocks last. Advertising or displaying a product does not guarantee that it will remain available when a customer reaches the payment point.
Hendler & Hart (Pty) Ltd may apply reasonable quantity limits to selected products to manage stock, promote fair access or prevent suspected abuse. Products will not be reserved unless an authorised representative confirms the reservation in writing.
5. Condition and disclosure of goods
The Factory Sale includes clearance and non-standard stock. Depending on the product, goods may have scratches, dents, cosmetic marks, damaged or missing packaging, or may be discontinued, shop-soiled, overstocked or factory seconds.
The condition of individual products may differ. Any known material defect or condition affecting a particular product must be brought to the customer’s attention before payment. The defect or condition may be disclosed on the product, a sign, a label, the sales document or by another clear method before the sale is completed.
Where a particular defect or condition is clearly disclosed and the customer expressly accepts the product in that condition, the customer will not be entitled to a remedy for that disclosed and accepted defect or condition, to the extent permitted by the Consumer Protection Act 68 of 2008.
6. Customer inspection
Customers must inspect each product before payment and check that its size, finish, components and disclosed condition are acceptable for the customer’s intended use.
A customer’s inspection or acceptance does not remove any legal rights relating to an undisclosed defect, an unsafe product or any other right that cannot lawfully be excluded.
7. Prices and payment
Prices displayed for consumers include VAT where applicable. The price charged will be the price displayed or confirmed at the payment point, subject to the Consumer Protection Act.
If an obvious pricing or display error is identified before payment, Hendler & Hart (Pty) Ltd will inform the customer and handle the error in accordance with applicable law. The customer may choose not to proceed with the purchase.
Only card payments will be accepted. A sale is completed only when the card transaction has been authorised and a sales record has been issued. Customers should retain the sales record or other reasonable proof of purchase.
8. Warranty returns exchanges and refunds
The Factory Sale range is sold without any separate or additional Hendler & Hart (Pty) Ltd commercial, promotional or voluntary warranty.
No returns, exchanges or refunds will be offered for a change of mind, an incorrect selection, a duplicate purchase, or a defect or condition that was clearly disclosed and expressly accepted before purchase.
If a customer believes that a product has an undisclosed defect or is unsafe, the customer must notify Hendler & Hart (Pty) Ltd within a reasonable time and provide the sales record or other reasonable proof of purchase so that the product can be assessed.
Nothing in these Terms and Conditions excludes, restricts or waives any consumer right or remedy that cannot lawfully be excluded under the Consumer Protection Act or any other applicable law.
9. Immediate collection transport and risk
All purchases must be collected and removed from the venue immediately after payment on the sale day. Delivery, storage, later collection and loading services are not included unless an authorised representative agrees otherwise in writing.
Customers are responsible for arranging a suitable vehicle and for safely loading, securing and transporting their purchases. Risk passes to the customer after successful payment and handover, subject to applicable law.
Hendler & Hart (Pty) Ltd is not responsible for loss or damage caused after handover by unsuitable transport, incorrect loading, failure to secure a product, misuse, neglect or failure to follow product instructions.
10. Free Gifts promotion
The first 100 successfully completed qualifying sales at the Factory Sale will each qualify for one free gift.
A sale qualifies only after payment has been authorised and a sales record has been issued. Declined, cancelled, reversed, fraudulent or refunded transactions do not qualify.
Free gifts are limited to the available promotional stock. Gifts may differ in type or value, are allocated by Hendler & Hart (Pty) Ltd, and cannot be selected, exchanged, transferred, returned or redeemed for cash or credit.
Hendler & Hart (Pty) Ltd may refuse transactions that are artificially split or otherwise structured mainly to obtain additional gifts.
11. Advertising and product images
Images used in advertising may be illustrative. Colours, packaging and minor product details may differ from the products available at the sale.
Nothing in these Terms and Conditions permits misleading advertising, false representations or conduct prohibited by law.
12. Safety
Customers must use products only for their intended purpose and follow all product instructions, warnings and reasonable safety precautions.
Parents and guardians remain responsible for children and dependants at the venue. Customers must keep aisles, emergency exits and loading areas clear and comply with all safety directions.
13. Liability
Nothing in these Terms and Conditions excludes or limits liability for gross negligence, harm caused by unsafe goods, product liability imposed by law, or any other liability that cannot lawfully be excluded or limited.
To the extent permitted by law, Hendler & Hart (Pty) Ltd will not be responsible for loss or damage caused by a customer’s misuse, neglect, unsafe transport, incorrect loading or failure to follow product instructions after handover.
14. Personal information
Where a customer voluntarily provides personal information, Hendler & Hart (Pty) Ltd will process it for the stated purpose and in accordance with applicable privacy law and the relevant privacy notice.
Marketing communications will be sent only where a lawful basis exists, including consent where required.
15. Changes postponement and cancellation
Hendler & Hart (Pty) Ltd may change operational arrangements, postpone or cancel the Factory Sale where reasonably required by law, safety or security concerns, severe weather, power or payment-system failures, or another event outside its reasonable control.
Any material change will be communicated through reasonable available channels. These Terms and Conditions will not be changed retrospectively in a way that unlawfully reduces a customer’s rights in a completed transaction.
16. Applicable law and severability
These Terms and Conditions are governed by the laws of the Republic of South Africa.
If any provision is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue to apply.
17. Contact
Questions about the Factory Sale or these Terms and Conditions may be directed to Hendler & Hart (Pty) Ltd through the contact details published on the Hart Homeware website or delivered to Brakpan Rd, Boksburg East Industrial, Boksburg.
